Delivery Policy

Floristerías Los Claveles will deliver the flower arrangements to the address provided by the customer once it is processed and verified by the system. The florist reserves the right not to process an order if the delivery address is not within our delivery areas.

Delivery to Perú:

Delivery to Lima –Perú:

All orders must be made with at least 24 hours in advance. We deliver orders Monday through Saturday before 3pm or after 3pm, according to each customer demands. Sunday and holiday deliveries will be done before 2pm.

Same day delivery:

  • Flower arrangements, sympathy arrangements: will be delivered 3-4 hours after the order is received, except if previous coordination with the florist has been made. Accurate address and phone numbers must be provided prior to delivery. Conditions are not applied during special holidays (see special holidays)..
  • Cakes, gourmet baskets, fruit baskets, baskets with other products and gifts: Please consult with us about the availability of the products and delivery places. Conditions are not applied during special holidays. (see special holidays).

Deliveries to the following cities: Arequipa, Trujillo, Chiclayo, Huaraz, Cusco, Tacna e Iquitos, must be made with 24 hours in advance. You may choose the following delivery times:

  • - Monday through Saturday: before 3 p.m. or after 3 p.m.
  • - Sundays and Holidays, deliveries will be done before 2 p.m.

The products that are shown on our website are those to be delivered within the city of Lima. Deliveries to other cities will be performed by affiliated florist. Flower arrangements and gift boxes are designed with the style and flowers available in those cities. Floristerias Los Claveles reserves the right to replace those products that could not be found with other ones of the sameor higher value. In case that a certain product cannot be replaced by one of our affiliated florist, we will contact the customer by phone or email.

  • Flowers and other funeral flowers: will be delivered within 4-6 hours after the order has been received. Changes can be made by previously consulting with the florist, they will be done according to availability of the desired products and delivery places. Conditions do not apply during special dates or holidays.
  • Cakes and gourmet gift baskets, fruit baskets and other products: please consult with the florist about the availability of the desired products and delivery places. Conditions do not apply for special dates or holidays.
  • Delivery to the following cities: Lambayeque, Chimbote, Ica, Pisco, Nazca, Chincha, Huancayo y Moquegua.- We can only deliver rose boxes, stuffed animals, chocolates, and funeral flowers. The products are limited due to availability of the cities. Orders must be places with at least 2 days in advance and they will be delivered Monday through Saturday, with no exact time according to the time in which the flowers arrive to their destination, sometimes there might be delays due to road constructions and other climate events.
  • Entregas a otras ciudades del Perú: Consultar a la florería previamente para evaluar la posibilidad de entrega.  

2. - Delivery to Latin America, The Caribbean, North America, Asia, and Europe

International orders must be placed with at least 24 hours in advance, we use the services of our affiliated florist. Deliveries will be done Monday through Friday, for Saturday deliveries please consult the florist. There is no exact delivery time. Flower arrangements will be designed with the style and products available in the affiliated florist. We recommend previous consultation with the florist in order to confirm if the desired city is within our delivery zone.

SPECIAL DATES AND HOLIDAYS:

Son consideradas fechas especiales:

  • - Valentine’s Day (February 14th).
  • - Mother’s Day (2nd Sunday of May)
  • - Father’s Day (3rd. Sunday of June)
  • - Christmas Eve (December 23rd and 24th)

During these special days we recommend placing your orders with at least 48 hours in advance. There is no exact delivery time, the flower arrangements and or gift products will be delivered to their destinations throughout the day. We recommend sending the flowers with 1 or 2 days before the special event due to the high demand of deliveries we usually experience around those dates. The florist reserves the right not to process orders that are received and need to be delivered on the same day, depending on stock availability. The customer has the option to change the chosen product for another one of the same value so it can be delivered on the same day.

NO DELIVERIES WILL BE PERFORMED DURING THE FOLLOWING DAYS:

  • - January 1st.
  • - Holy Friday.
  • - July 28th and 29th.
  • - December 25th.

In order to perform deliveries during these days, previous consultation is suggested with at least 2 days in advance.

DELIVERY DIFFICULTIES:
Floristerías Los Claveles reserves the right to call the recipient in case of not finding the correct delivery address. If by the time the flowers arrive to their destination, the recipient is not present to receive the flowers, we will leave a note indicating that the recipient must get in contact with us so we can coordinate a new delivery. Delivery charges may apply again.

RETURN POLICY

Floristerías Los Claveles guarantees the quality of the products. If the products arrive in bad conditions the customer must immediately contact the florist within the first 2 hours. Floristerías Los Claveles will evaluate the conditions in which the product arrived and will proceed to perform the partial or complete exchange.

REIMBURSE POLICY

In the event that Floristerías Los Claveles cannot perform a delivery on the date requested by the customer we will contact the customer. If the customer does not want the product we will proceed to reimburse the paid amount

Medios de pago
medios de pago florerias en peru

Our Brand Floristerías Los Claveles, identifies us for the exceptional service and excellent quality products that we offer to all our customers, we work along with expert designers and efficient and cordial staff that will provide you accurate information so you can express your best feelings through the charm and elegance of our flower arrangements.

Deliveries are performed with adequate experience, care, and punctuality, thus your flowers arrive on time as requested assuring complete warranty and absolute satisfaction from our excellent service.

Ask about our advantageous corporation and personal credits, you can receive gifts, special offers and exclusive discounts as frequent clients.

We offer National and International Service, so your flowers will arrive wherever you choose, in the shortest period of time with total Warranty and Satisfaction.

Floristerías Los Claveles, supported by Peruvian Florists Group, is an organization which is dedicated to provide the best service and complete satisfaction with fine flowers and more. Since 1930.

Nos aseguramos de que tu compra sea 100% SEGURA.

Además de contar con sistemas de seguridad y confidencialidad, tu información y datos viajan encriptados (SSL) y tus datos más confidenciales como tu número de tarjeta de crédito nunca son almacenados.

Certificado SSL: Nuestro certificado de seguridad SSL esta emitido por "Go Daddy Secure Certification", líder en certificados digitales a nivel mundial (Da click en el banner para consultar su autenticidad). Este sello solamente es emitido para empresas legalmente constituidas y que garanticen que la información enviada viaja en la web encriptada y con plena seguridad.

Call us to phone number 511- 471-6099.

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Paga o liquida con las siguientes formas de pago:
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Transferencias Bancarias: BCP,CONTINENTAL,INTERBANK
Via Telefonica

No attention via Web.

For today orders will be attended by telephone 511-4716099 and 511-4718479.